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Returns/Refunds We want you to be satisfied. Our return policy works like this: Returns must be made within 60 days of invoice. Shipping fees are not refundable. All returns must be in re-sellable or like-new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. Returns after the 60-day return period will be subject to a restocking fee. How to Return an Order: - Return the part in the original box with the invoice number marked on the outside.
- Package the returned items properly. When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
- Include the completed return form with your return.
- All returns must be sent pre-paid. We strongly suggest you ship using the pre-paid return label or by UPS Ground. All foreign returns must be authorized in advance. No collect shipments will be accepted. Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund ($7.99 on packages up to 20 lbs, $12.99 on packages over 20 lbs. and/or oversized merchandise). We reserve the right to charge a restocking fee of 10% or refuse any exceptions. For defective parts or ones sent in error, return shipping charges will be refunded in full.
- Insure the returned part for its full value to protect yourself against loss.
- Send all returns to 'x3 Motorcycle Parts & Accessories 511 Wilbur Avenue, Bldg. A, Unit 5 Antioch, CA 94509.
- We cannot accept returns on special ordered parts.
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